To ensure reliable operation Data Net provides repair services for all products it sells. If you experience problems with any piece of Data Net supplied hardware please contact Data Net's customer service department at (703) 534-0600. Our highly-trained repair technicians take each device through an eight step procedure to ensure that your products are repaired properly the first time. After each device is repaired it is put through an overnight test suite in our Burn Room or on a test rack to ensure that intermittent failures are caught before the product comes back to you.